For over 35 years, we've maintained a single focus
Since 1981, Argus West has been a leading provider of professional investigative services throughout California. While Argus West's predominant work force are employees in California, additional states are becoming a part of our growth. Our SIU program incorporates annual SIU compliance, anti-fraud plans and reporting in all states.
Argus West is a mid-size private investigative firm managed by experience acquired within the insurance industry. For 35 years, Argus West has built an industry-leading reputation with investigative experience, expertise and diversity that rivals national companies. In 2012, former National SIU Director of Berkshire Hathaway Matthew R. Hopkins became President and CEO of Argus West. His 9 years of national carrier experience and perspective have propelled Argus West into a preferred investigative provider for many insurance companies, third party administrators and self-insured employers.
Communication, personal service, experience and quality control are the foundation to Argus West's success. Our commitment is to provide superior customer service, cutting edge technology and a level of industry experience other investigative firms do not have. The consistent level of customer service and professional case management will ensure that your request is always handled promptly and in a manner consistent with your investigative approach and philosophy. Every client has direct contact with the Operations Manager and Administrative Staff assigned to their account. Whether it's case strategy, updates, turnaround time, or results, you will be impressed with their performance. Our administrative staff can be reached during normal business hours for in-person service while our Operations Managers can be reached 24/7.
To add further client value, Argus West has a web-based case management system (CMS) accessible by any client. While clients are given daily progress updates regarding their assignments, CMS is there for chronologically accessing cases, updates, reports, video and audio at any time. For surveillance, Argus West utilizes only the highest quality formats to capture video and create DVD's in true high definition. Videos can also be streamed to a client's desktop utilizing industry leading technology.
By tapping into our insurance industry experience, our investigators employ a proactive strategy to help our clients manage their claims files, rather than simply processing them like other investigative firms. These strategies can help a client defend against a potential malingering claim, reduce overall claims exposure and return an injured worker back to work sooner.
You will find Argus West to truly be your one stop source for all your investigative needs.